Terms of Service

We are Apexflip Premium. You can write to us at support@coinflipxchange.today, and our postal address is 100 Crypto Lane, Suite 300, San Francisco, CA 94105.

Where the law that applies to us requires us to publish a company registration number, a registered office, or the authority that authorises us together with the reference it issued, we publish them in the legal line at the foot of every page on this site, and they form part of these terms.

We describe ourselves as authorised, licensed or regulated only where that is true and can be evidenced. No statement anywhere on this site should be read as such a claim unless it names the authority that granted the permission and the reference number under which it was granted.

We cannot accept customers everywhere. Some countries and territories are closed to us — because of sanctions, because the law that applies to us forbids it, or because we are not permitted to offer these services there. Where a country is closed, an application from it is refused, and an account opened from it may be restricted or closed once we find out. If you are unsure whether we can accept you, ask us before you deposit anything.

We may also decline an application, or ask for more information before we accept one, without giving a reason. Nothing on this site is an offer to open an account for you; your registration is an application, and the account exists when we accept it.

We may ask you to confirm who you are, where you live and where your money comes from, and to evidence it — typically with a government-issued photographic identity document, a recent document showing your address, and, where the amount or the payment method calls for it, evidence of the source of the funds. We may use a specialist verification provider to carry the check out for us; where we do, it receives only what the check needs, and the privacy policy says what that is.

You may decline. If you do, or if a check cannot be completed, we may limit what your account can do — refuse a deposit, hold a withdrawal, or close the account and return the balance to the source it came from. Where the law that applies to us requires us to act and to say nothing about why, we will comply with it.

This site offers trading in contracts for difference (CFDs) and similar leveraged products over foreign exchange, indices, commodities, shares, ETFs and crypto assets, together with the services around them — funding and withdrawing an account and, where they appear on this site, copy trading, automated strategies and investment plans. You do not buy or own the underlying instrument. You take a position on its price, and the position settles in cash.

These products are leveraged, and that is the whole of the risk. A small move in the underlying price produces a proportionally larger move in your position, in both directions, so you can lose money faster than the market moves and lose more than you meant to put at risk. If the margin on your account falls below the level we require, open positions may be closed automatically, at the price available at that moment and without warning. Most retail investor accounts lose money trading these products.

What your account costs you — the spread on each instrument, any commission, the financing charge for holding a leveraged position overnight, currency conversion, inactivity, and any fee on a deposit or a withdrawal — is published on the pricing and plan pages of this site and shown in your account before you confirm an order. We will tell you before a charge changes. Where a charge is not published in one of those places, it does not apply.

Nothing here is investment advice or a recommendation, and nothing here is a promise about performance. How an instrument, a trader you copy, an automated strategy or a plan has done in the past does not tell you how it will do next. Any figure shown as an illustration is an illustration.

We are responsible to you for loss we cause by failing to provide this service with reasonable care and skill, or by breaking these terms.

We are not responsible for the market. A position you chose to open is yours: losses caused by price movement, by a position being closed on margin, or by a trader, strategy or plan you chose to follow are not losses we caused. Nor are we responsible for loss that was not foreseeable when you accepted these terms, for loss arising from information you gave us that was wrong or out of date, or for interruption caused by something outside our reasonable control — the failure of a network, an exchange, a liquidity provider, a payment provider or a data feed. That last one does not excuse us from putting right afterwards anything we can put right.

We do not limit or exclude any liability that the law applying to you does not permit us to limit or exclude, including liability for death or personal injury caused by our negligence and liability for fraud. Where the law where you live gives you rights as a consumer, nothing in these terms takes them away.

If something goes wrong, tell us first. Write to support@coinflipxchange.today setting out what happened, when, and what you would like us to do about it. We will acknowledge it, look into it, and give you a written answer with our reasons. Keep a copy — you will need it if you take the matter further.

This agreement is governed by the law of the country in which we are established — the country of the address given in section 1 — and the courts of that country have jurisdiction over any dispute arising out of it. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the law of the country where you live, and you may also bring proceedings in the courts there.

Where the country in which we are established provides an ombudsman, a financial-services complaints scheme or a compensation scheme that covers this service, we will tell you how to reach it in the answer we give you, and you may take your complaint there if ours does not satisfy you.

Write to support@coinflipxchange.today about anything in this agreement — your account, a charge you do not recognise, a complaint, or a request to close the account. Our postal address and any other channel we answer on are in the footer of every page and on our contact page.

We answer messages in the order they arrive and aim to reply within five working days. A complaint gets a written answer with our reasons; section 12 says how that works.